2014年6月英语四级考试真题试卷附答案 第3套(5)
10. What does the man think is the hardest part of his job?
详解：对话中，女士问男士工作中最难的是什么,男士回答说必须长时间站着,在客流髙峰期，顾客变得易怒且尖刻。由此可知,男士的工作不仅需要体力,还要有耐心，故D)为答案。
11. Where did the man get his first job after graduation?
详解：对话中,女士询问男士是否容易找到工作,男士说他写信给六家酒店,其中一家给了他第一份工作。由此可知,他的第一份工作是在酒店里，故D)为答案。
12. What does the man say is important to being good at his job?
详解：对话末尾部分,女士问男士做好这份工作的秘诀是什么,男士说要注意细节,故B)为答案
W： (13) Now you've seen this table of figures about the pocket money children in Britain get?
M： Yes. I thought it was quite interesting, but I don't quite understand the column entitledChange. Can you explain what it means?
W: Well, I think it means the change from the year before. I am not a mathematician, but Iassume the rise from 70p to 90p is a rise of 25 percent.
M： Oh, yes, I see. And the inflation rate is there for comparison.
W： Yes. (14) Why do you think the rise in pocket money is often higher than inflation?
M： I am sorry I've no idea. Perhaps parents in Britain are too generous.
W： Perhaps they are. But it looks as if children were a lot better off in 2001 than they were in2002. That's strange, isn't it? And they seem to have been better off in 2003 than they arenow. I wonder why that is.
M： Yes, I don't understand that at all.
W： Anyway, if you had children, how much pocket money would you give them?
M： I don't know. I think HI probably give them two pounds a week.
W： Would you? And what would you expect them to do with it?
M： (15) Well, out of that they have to buy some small personal things, but I wouldn't expectthem to save to buy their own socks, for example.
W： Yes. By the way, do most children in your country get pocket money?
M： Yeah, they do.
未听先知：预览三道题各选项,其中提到了 Pocket money, British children等,由此推测对话可能与英国儿童的零用钱相关。
13. What is the table of figures about?
A)。详解：对话开头部分,女士询问男士是否看到英国儿童零用钱的数据表格，由此可知,该表格内容与英国儿童的零用钱有关，故A)为答案。
14. What do we learn from the conversation about British children's pocket money?
C)详解：对话中,两人讨论了表格中的数据,女士问男士儿童零用钱的增长率要高于通货膨胀率的原因,故答案为C)。
15. Supposing the man had children, what would lie expect them to do with their pocketmoney?
B)详解：对话末尾部分,女士问男士希望孩子们用零用钱做什么,男士回答说希望他们买些小件的个人物品，故答案为B)。
Section B
Passage One
(16) As the new sales director for a national computer firm，Alex Gordon was looking forwardto his first meeting with the company's district managers. Everyone arrived on time, and Alex'spresentation went extremely well. (17) He decided to end the meeting with the conversationabout the importance of the district managers to the company's plans. "I believe we are goingto continue to increase our share of the market,"he began, "because of the quality of thepeople in this room. The district manager is the key to the success of the sales representativesin his district. He sets the term for everyone else. If he has ambitious goals and is willing toput in long hours, everyone in his unit will follow his example."(19) When Alex has finished, hereceived polite applause, but hardly the warm response he had hoped for. Later he spokewith one of the senior manager. "Things were going so well until the end"，Alex saiddisappointedly. "Obviously, I said the wrong thing.""Yes," the district manager replied. (18) "Half of our managers are women. Most have worked their way up from sales representatives,and they are very proud of the role they played in the company's growth. (19) They don't careat all about political correctness. But they were definitely surprised and distressed to be referredto as 'he' in your speech."
预览四道题各选项，由选项中的managers，sales representatives等可以推測，短文可能与公司的管理及销售人员相关。
16. Who did Alex Gordon speak to at the first meeting?
A)详解:短文开头提到,一家全国性的电脑公司的新任销售总监艾里克斯o戈登期望着与区域经理的第一次会面。由此可知,艾里克斯o戈登讲话的对象是区域经理，故A)为答案。
17. What did Alex want to emphasize at the end of his presentation?
D)详解：短文中提到,艾里克斯o戈登决定最后以区域经理对公司规划的重要性来结束会议,故D)为答案。
18. What do we learn about the audience at the meeting?
B)详解：短文主要介绍了新任销售总监艾里克斯o戈登在区域经理会议上的讲话,所以会议的参加者是经理。其中,一位髙级经理提到,一半的区域经理是女性,故B)为答案。
19. Why did Alex fail to receive the warm response he had hoped for?
B)详解：-位髙级经理在解释艾里克斯的讲话没有得到预期的热烈回应的原因时说，-半的区域经理是显然对于在讲话中被称为"he"而感到惊讶和忧虑,即他对性别问题不够敏感，故B)为答案。
Passage Two
The way to complain is to act business-like and important. (20) If your complaint isimmediate, suppose you got the wrong order at a restaurant, make a polite but firm requestto see the manager. When the manager comes, ask his or her name. And then state yourproblem and what you expect to have done about it. Be polite! Shouting or acting rude will getyou nowhere. But also be firm in making your complaint. Besides, act important. This doesn'tmean to put on airs and say "do you know who I am?" What it means is that people are oftentreated the way they expect to be treated. If you act like someone who expects a fair requestto be granted, chances are it will be granted. (21) The worst way to complain is over thetelephone- You are speaking to a voice coming from someone you cannot see. So you can't tellhow the person on the line is reacting. It is easy for that person to give you the run-around.Complaining in person or by letter is generally more effective. If your complaint does notrequire an immediateresponse, it often helps to complain by letter. If youhave an appliancethat doesn't work, send a letter to the store that sold it. (22) Be business-like and stick to thepoint. Don't spend a paragraph on how your uncle John tried to fix the problem and couldn't.
未听先知：预览三道题各选项，根据选项中出现的waiter, manager, complaining, complaint 等，可以推测这篇短文谈论的是关于投诉或抱怨的话题。
20. What does the speaker suggest you do when you are not served properly at a restaurant?
c)。详解：文章一开始提到投诉的方法很重要。假设在餐馆就餐上错菜时，顾客应礼貌并态度坚决地要求见经理，故c)为答案。
21. Why does the speaker say the worst way to complain is over the telephone?
D)。详解：文章中间部分提到电话投诉的最大缺点:你看不到与你讲话的人，你也不知道对方的反应,故 D)为答案。
22. What should you do if you make a complaint by letter?
D)。详解：短文在最后部分提到如何写投诉信，指出投诉信要务实、切题,不要谈论无关的内容，故D)为答案。